Tangkula 23.5 Inch Mushroom Cat Tree, Cute Cat Tower with Full-Wrapped Sisal Post, Scratching Board & Spring Ball

Material: Natural Sisal, Teddy Fabric, Engineered Wood
Overall Dimension: 24” x 19.5” x 23.5”(L x W x H)
Size of Scratching Board: 6” x 9.5”(L x H)
Size of Condo’s Entrance: 7” x 7.5”(L x H)
Interior Diameter of Condo: 12”
Load Capacity of Each Layer: 22 lbs
Net Weight: 16.5 lbs

• For Cat’s Resting & Jumping: The cat tree boasts a roomy condo to provide a comfy resting spot, while having a platform to offer a vantage point for observing. Plus, an interactive spring ball will keep your kittens entertained and encourage exercise.
• Sisal Post & Scratching Board: With a full-wrapped sisal post, your furry friends can scratch, stretch and climb all day long, satisfying their natural instincts. Also, the cat tower has a scratching board to further protect your furniture from scratches.
• Cozy Teddy Fabric & Sponge: With an ultra-soft teddy fabric covering, the cat activity center creates an inviting space for kittens to enjoy cozy playtime. Besides, it comes with sponge padding to allow for better comfort and avoid pet impact injuries.
• Stable Wooden Structure: Most importantly, the cat tree boasts a wobble-free frame that is designed with an enlarged base. At the same time, it features anti-slip foot pads, intending to deliver optimal stability and avoid scratching the floor.
• Cute Cartoon Mushrooms: Cats will love exploring the playful cat tree that presents an eye-catching mushroom design. It will add a fun and imaginative element to your furry friends’ environment, making it a visual delight for both you and cats.

Description
Introducing our cozy and entertaining cat tree!
Give your furry friend the ultimate relaxation and play zone with our thoughtfully designed cat tree. With a comfortable condo for resting and a wide platform for observation, your cat will feel right at home. Its full-wrapped sisal post and added scratching board satisfy your cat’s natural instincts and protect your furniture from scratches. Covered in ultra-soft teddy fabric and featuring sponge padding, our cat tower provides optimal comfort and prevents any impact injuries. With more pet-friendly details, the stable wooden structure with an enlarged base and anti-slip foot pads will ensure great stability. And to add a touch of whimsy, our cat activity center boasts a cute cartoon mushroom design, creating a fun and imaginative environment for your beloved feline friends.


Feature
Designed with a full-wrapped sisal post to satisfy cats’ scratching instincts
Comes with a sisal scratching board to ensure healthy nail maintenance
Has superior teddy fabric & sponge padding that are comfortable and long-lasting
Mushroom condo to provide private space for cats to rest
With an added platform that is great for observing and jumping
Includes a funny spring ball that will work as an interactive game for endless fun
Supported by a widened base that will promote the overall stability
Equipped with protective foot pads that are helpful to avoid scratching the floor
Adorable mushroom design to make it become kittens’ comfy and lovely home


Specification
Material: Natural Sisal, Teddy Fabric, Engineered Wood
Overall Dimension: 24” x 19.5” x 23.5”(L x W x H)
Size of Scratching Board: 6” x 9.5”(L x H)
Size of Condo’s Entrance: 7” x 7.5”(L x H)
Interior Diameter of Condo: 12”
Load Capacity of Each Layer: 22 lbs
Net Weight: 16.5 lbs
Package Includes:
1 x Cat Tree
1 x User Guide

Shipping Costs & Tax
1. Free Standard Shipping on all items.

2. In accordance with state and local law, your online purchases are subject to state and local sales taxes in effect where delivery is made. If you live in a state that does not impose a sales tax, you may still see the tax calculated on your order if shipped to another state. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Tax may differ from the sales taxes ultimately charged. Your invoice will reflect the final total tax, which includes state and local taxes.

If you are a tax-exempt organization or reseller, you can apply here for tax exemption on your Tangkula.com orders. After you finish, please send the completed form to support@tangkula.com for review.

Shipping Locations
1. Shipping is only valid for shipping addresses in the United States (excluding Alaska, Hawaii, Puerto Rico, and Guam) and Canada (excluding Northwest Territories, Nunavut, and Yukon).

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods
All orders are shipped out via UPS or USPS or FedEx or Pioneer.

Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out the next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Tangkula takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Tangkula shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs, and provide Tangkula with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking
You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Tangkula account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

Note
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if a product didn’t meet your expectation nor placed a wrong order after the order has been shipped out.

3. Items that weigh less than 150lbs will be dispatched by UPS. While items that weigh more than 150lbs will be delivered by truck.

With Tangkula, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety, delivered in spec and on time.


Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.


To initiate a return for an exchange or refund, please email us at support@tangkula.com.
If you want to return it by yourself, please email us at support@tangkula.com along with the return tracking number(s).

Please send all returns to:
Tangkula
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885



We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Tangkula. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations
Order Cancellation Before Shipment:

If you need to cancel your order, you must cancel within 12 hours to receive a full refund.  

Note: Orders cannot be canceled for free if we have shipped within 12 hours.

To cancel your order, please email us at support@tangkula.com. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@tangkula.com.

Order Cancellation after Shipment:
If you need to cancel after 12 hours of the order and before the item is delivered, please email us at support@tangkula.com to cancel the order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $21, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $21.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@tangkula.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost, or USPS cannot be recalled. All orders must be rejected at delivery.

Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.

Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please email us at support@tangkula.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.

Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

Item Damaged During Transit:
Items are damaged in transit:
In the unlikely event that your item arrives to you in poor condition, please refuse it immediately and contact us at support@tangkula.com. If you do not reject the item, please provide us with a photo or video of the product's outer packaging and product breakage at the first opportunity. After we have submitted a damage claim to the shipping company and received confirmation, you may also request a new product or a full refund. You will be partially responsible if it affects our submission of the claim.

Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at support@tangkula.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

Item Received not as Described

Sorry for the inconvenience, please email us at support@tangkula.com. You can choose to keep the item with a partial refund or return this product to receive a refund. 

Note: Tangkula can cancel orders and refund customers' money because of pricing errors (or for any reason)