Tangkula 12x16 Ft Hardtop Gazebo, Double-Roof Patio Gazebo with Galvanized Steel Roof, Permanent Pavilion Gazebo

• All-Weather Galvanized Steel Roof: The hardtop gazebo adopts a heavy-duty galvanized steel roof, which can reduce 99% harmful sunlight on sunny days, withstand heavy rain and wind (up to 30 MPH) on rainy days, and withstand heavy snow load of 1760 lbs on snowy days. Moreover, it features a water gutter design, therefore the rainwater could flow out from 4 pillars.
• Sturdy & Stable Structure: The double-top gazebo is built with a high-strength aluminum frame and reinforced triangular structures, providing strong support and ensuring good sturdiness. And there exist anchoring plates (the fixing expansion screws are included) on the bottom that can be firmly fixed into the ground, adding extra stability.
• Includes Mesh Netting & Privacy Curtains : The permanent outdoor gazebo adopts a dual-rail design to hang the netting and curtains for smooth sliding. The inner breathable netting helps maintain good ventilation while blocking “unwelcome guests”. And the outer enclosure zippered curtain provides better privacy and sun protection while resisting dust and wind.
• Double Roof Design & Spacious Space: The hardtop gazebo features a double roof design with netting, which promotes good air circulation while improving stability in windy conditions. Besides, it measures 12 x 16 x 10 ft (L x W x H), providing ample room for seating, dining, or hosting gatherings, making it an ideal choice for outdoor entertainment and relaxation.
• Ceiling Hooks & Wide Applications: The metal gazebo is equipped with 3 ceiling hooks for hanging lights, fans, or decorations, and each hook can load up to 44 lbs. Moreover, its versatile design makes it suitable for various occasions, such as backyard parties, weddings, BBQs, or as a shelter for your hot tub or outdoor furniture.

Description

The Perfect Outdoor Structure to Elevate Your Outdoor Living Experience!
The large double-top hardtop gazebo measures 12 x 16 x 10 ft (L x W x H), offering ample space for you to enjoy the great outdoors. And there are 3 hooks on the ceiling to hang lights, fans, or decorations. Constructed of a heavy-duty galvanized steel roof, the metal gazebo can not only provide shade and protection but also is built to withstand the elements, such as sun, rain, wind, snow, etc. And it can load up to 1760 lbs of snow. Moreover, the high-strength aluminum frame with 5” thick columns provides a stable and secure structure. And to enhance the overall stability, we provide anchoring plates and expansion screws to firmly fix the gazebo on the ground. Other than that, there are detachable mesh netting and privacy curtains, allowing you to create a cozy and private space while keeping “unwanted guests” away.

Feature

The galvanized steel roof is sun-protection, rustproof, and waterproof
Features water gutters and 4 drainage holes on 4 corners, prevent rainwater accumulation
The double roof design keeps the inside cool and comfortable while enhancing stability
The 5” thick aluminum columns offer a solid and stable structure
The expansion screws help fix the gazebo on solid ground
Features detachable hanging curtains and netting on smooth dual rails
The mesh netting and privacy curtains with convenient zippers provide easy access
The top hanging hooks provide additional convenience for hanging a light or fan

Specification

Color: Tan
Material: Galvanized Steel, Aluminum, Polyester Fabric, Mesh
Overall Dimensions: 12 x 16 x 10 ft (L x W x H)
Ground Clearance: 7 ft
Net Weight: 351 lbs
Package Includes:
1 x Hardtop Gazebo
1 x User’s Manual

Shipping Costs & Tax
1. Free Standard Shipping on all items.

2. In accordance with state and local law, your online purchases are subject to state and local sales taxes in effect where delivery is made. If you live in a state that does not impose a sales tax, you may still see the tax calculated on your order if shipped to another state. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Tax may differ from the sales taxes ultimately charged. Your invoice will reflect the final total tax, which includes state and local taxes.

If you are a tax-exempt organization or reseller, you can apply here for tax exemption on your Tangkula.com orders. After you finish, please send the completed form to support@tangkula.com for review.

Shipping Locations
1. Shipping is only valid for shipping addresses in the United States (excluding Alaska, Hawaii, Puerto Rico, and Guam) and Canada (excluding Northwest Territories, Nunavut, and Yukon).

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods
All orders are shipped out via UPS or USPS or FedEx or Pioneer.

Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out the next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Tangkula takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Tangkula shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs, and provide Tangkula with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking
You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Tangkula account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

Note
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if a product didn’t meet your expectation nor placed a wrong order after the order has been shipped out.

3. Items that weigh less than 150lbs will be dispatched by UPS. While items that weigh more than 150lbs will be delivered by truck.

With Tangkula, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety, delivered in spec and on time.


Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.


To initiate a return for an exchange or refund, please email us at support@tangkula.com.
If you want to return it by yourself, please email us at support@tangkula.com along with the return tracking number(s).

Please send all returns to:
Tangkula
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885



We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Tangkula. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations
Order Cancellation Before Shipment:

If you need to cancel your order, you must cancel within 12 hours to receive a full refund.  

Note: Orders cannot be canceled for free if we have shipped within 12 hours.

To cancel your order, please email us at support@tangkula.com. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@tangkula.com.

Order Cancellation after Shipment:
If you need to cancel after 12 hours of the order and before the item is delivered, please email us at support@tangkula.com to cancel the order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $21, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $21.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@tangkula.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost, or USPS cannot be recalled. All orders must be rejected at delivery.

Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.

Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please email us at support@tangkula.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.

Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

Item Damaged During Transit:
Items are damaged in transit:
In the unlikely event that your item arrives to you in poor condition, please refuse it immediately and contact us at support@tangkula.com. If you do not reject the item, please provide us with a photo or video of the product's outer packaging and product breakage at the first opportunity. After we have submitted a damage claim to the shipping company and received confirmation, you may also request a new product or a full refund. You will be partially responsible if it affects our submission of the claim.

Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at support@tangkula.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

Item Received not as Described

Sorry for the inconvenience, please email us at support@tangkula.com. You can choose to keep the item with a partial refund or return this product to receive a refund. 

Note: Tangkula can cancel orders and refund customers' money because of pricing errors (or for any reason)