Tangkula 42/50/60/72 Inches Ultra-Thin Electric Fireplace, Wall-Mounted & Recessed Fireplace Heater with Smart APP Control, Compatible with Alexa

Material: Steel, Tempered Glass
Overall Dimension:
72" x 3.19" x 18.11"(L x W x H)
Length of Power Cord: 6.5 ft
Power: 750W/1400W
Voltage: 120V
Frequency: 60Hz
Coverage Area: 400 Sq. Ft
AMP: 12.5AMP
BTU: 5100 BTU

• Multiple Control Ways: Besides traditional remote control and touch panels, the Smart electric fireplace integrates seamlessly with Alexa voice and App. Tailor your experience effortlessly using a crisp voice command or a simple tap on your mobile device.
• Fast & Efficient Heating: There are 2 heating options for you to choose from (750W/1500W). This 5100 BTU electric fireplace can heat rooms up to 400 square feet. You can use flame and heat functions separately or at the same time to meet your different requirements. Plus, 2 air inlets in front of the electric fireplace ensure fast incoming air.
• Combination of Beauty & Utility: This ultra-thin electric fireplace with 12 flame colors, 12 ember bed colors, 5-level flame brightness, 5-level flame speeds, and decorative crystals create an incredibly realistic effect and romantic atmosphere. It will be a perfect addition to your living room, entertainment center, bedroom, etc.
• Considerate & Reliable Design: Long press the “DIMMER” button for 6s to activate sleep mode, and the quiet operation will not disturb you during night. 1 hour to 12 hours timer function will create a comfortable sleep environment. Besides, the ETL certification and overheat protection ensure safe use.
• 2 Installation Methods: With 3.19” thickness, this ultra-thin fireplace add a touch of sleek to your indoor occasions. This electric fireplace not only can be recessed in wall, but also can be wall-mounted with the included preinstalled mounting bracket. Please do not cover the air outlet and leave at least 8 inches of space around the electric fireplace.

Description:

Fill your room with cozy warmth by using this 5100 BTU ultra-thin electric fireplace! The thickness of the upgraded electric fireplace is reduced to 3.19 inches and won’t be obtrusive on the wall. 12 flame colors and 12 ember bed colors make the fireplace a perfect decoration to your relaxing space. And the decorative crystals make the flame effect more eye-catching. Moreover, 2 heat settings, 5-level brightness, and speed will satisfy your different demands. There are 2 assembly methods for you to choose from: recessed to wall or wall-mounted. The Smart electric fireplace represents a modern revolution in household technology, offering multiple control options such as remote, touch screen, Alexa voice commands, or an app. Simply download the "Smart Life" app on your smartphone and adhere to the step-by-step guidance provided in the manual. During use, the overheat heat protection and ETL certification ensure safety.

Features:

Can be controlled by the remote, touch panel, Alexa voice, and phone APP
The effective distance of the remote control is 26 ft
750W and 1500W heat settings for customized warmth
5100 BTU heat output and 400 sq.ft coverage area warm your room quickly
3.19” thickness is suitable for most indoor occasions
There are 12 flame colors and 12 ember bed colors to choose from
5-level flame brightness and 5-level flame speeds are optional
The flame effect can be used with or without heating
The lights are off and the heating function is on in sleep mode
Press the color buttons for 6s and the flame color and brightness will be changed automatically
Wall-mounted or recessed installation to meet your different needs
12H timer and low noise operation for better experience
Safe to use with overheat protection and ETL certification
Please keep at least 8” between the fireplace and the TV

Specifications:

Color: Black
Material: Steel, Tempered Glass
Overall Dimension: 
42” x 3.19” x 18.11” (L x W x H)/106.6 x 8.1 x 46 cm (L x W x H)
50” x 3.19” x 18.11” (L x W x H)/127 x 8.1 x 46 cm (L x W x H)
60” x 3.19” x 18.11” (L x W x H)/152.4 x 8.1 x 46 cm (L x W x H)
72” x 3.19” x 18.11” (L x W x H)/182.9 x 8.1 x 46 cm (L x W x H)
Length of Power Cord: 6.5 ft/2 m
Net Weight: 
30 lbs/13.6 kg 
36 lbs/16.3 kg
42 lbs/19 kg
48 lbs/21.8 kg
Power: 750W/1500W
Voltage: 120V
Frequency: 60Hz
Coverage Area: 400 Sq. Ft
AMP: 12.5AMP
BTU: 5,100 BTU
Package Includes:
1 x Electric Fireplace
1 x Remote Control
1 x Bag of Decorative Crystal
1 x Instruction

Shipping Costs & Tax
1. Free Standard Shipping on all items.

2. In accordance with state and local law, your online purchases are subject to state and local sales taxes in effect where delivery is made. If you live in a state that does not impose a sales tax, you may still see the tax calculated on your order if shipped to another state. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Tax may differ from the sales taxes ultimately charged. Your invoice will reflect the final total tax, which includes state and local taxes.

If you are a tax-exempt organization or reseller, you can apply here for tax exemption on your Tangkula.com orders. After you finish, please send the completed form to support@tangkula.com for review.

Shipping Locations
1. Shipping is only valid for shipping addresses in the United States (excluding Alaska, Hawaii, Puerto Rico, and Guam) and Canada (excluding Northwest Territories, Nunavut, and Yukon).

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods
All orders are shipped out via UPS or USPS or FedEx or Pioneer.

Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out the next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Tangkula takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Tangkula shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs, and provide Tangkula with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking
You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Tangkula account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

Note
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if a product didn’t meet your expectation nor placed a wrong order after the order has been shipped out.

3. Items that weigh less than 150lbs will be dispatched by UPS. While items that weigh more than 150lbs will be delivered by truck.

With Tangkula, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety, delivered in spec and on time.


Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.


To initiate a return for an exchange or refund, please email us at support@tangkula.com.
If you want to return it by yourself, please email us at support@tangkula.com along with the return tracking number(s).

Please send all returns to:
Tangkula
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885



We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Tangkula. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations
Order Cancellation Before Shipment:

If you need to cancel your order, you must cancel within 12 hours to receive a full refund.  

Note: Orders cannot be canceled for free if we have shipped within 12 hours.

To cancel your order, please email us at support@tangkula.com. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@tangkula.com.

Order Cancellation after Shipment:
If you need to cancel after 12 hours of the order and before the item is delivered, please email us at support@tangkula.com to cancel the order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $21, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $21.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@tangkula.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost, or USPS cannot be recalled. All orders must be rejected at delivery.

Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.

Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please email us at support@tangkula.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.

Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

Item Damaged During Transit:
Items are damaged in transit:
In the unlikely event that your item arrives to you in poor condition, please refuse it immediately and contact us at support@tangkula.com. If you do not reject the item, please provide us with a photo or video of the product's outer packaging and product breakage at the first opportunity. After we have submitted a damage claim to the shipping company and received confirmation, you may also request a new product or a full refund. You will be partially responsible if it affects our submission of the claim.

Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at support@tangkula.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

Item Received not as Described

Sorry for the inconvenience, please email us at support@tangkula.com. You can choose to keep the item with a partial refund or return this product to receive a refund. 

Note: Tangkula can cancel orders and refund customers' money because of pricing errors (or for any reason)