12000 BTU Portable Air Conditioner, with Dual Hose, Remote Control

• High Efficient Cooling: With dual hose design and 12,000 BTU powerful cooling capacity, this Portable AC unit rooms up to 400 sq.ft. And the louvers are designed with horizontal and vertical adjustment, which perfect for bedroom, living room and office.
• 3-in-1 Functionality: This portable air conditioner is equipped with 3 operating modes (cool, dry and fan) and 3 fan speeds (low, medium and high) to offer you all-year-round comfort. The temperature is adjustable within 62℉ and 86℉. With dual control, the settings can be adjusted through the top control panel and remote control.
• Have a Nice Dream: This portable AC unit is integrated with a sleep mode, and you can set the 24H timer before sleeping to auto shut off the unit when you fall asleep. With smooth and quiet operation, this portable AC unit creates an undisturbed environment no matter you are sleeping, working, studying, etc.
• Easy & Safe Operation: Except the manual drainage, this portable air conditioner is also applicable for continuous drainage by connecting included drain hose, which saves your time frequently emptying the water tank. With over-flow protection, this portable air conditioner will shut off automatically when the water tank is full.
• Quick Installation & Movement: Just 4 steps to set up, and it adopts to most double-hung or single-hung window and sliding slash window. The movement from room to room is effortless with carry handles and universal wheels.

Description:
Enjoy fresh and cool wind in summer with this portable air conditioner. Featuring 3 operating modes (cool, dry and fan) and 3 fan speeds, this portable air conditioner is able to meet your various needs in different seasons. The 12,000 BTU powerful cooling capacity and dual hose design enable rapid cooling to large spaces up to 400 sq.ft. Besides, the sleep mode and 24H timer ensure high quality sleeping. There are 2 water drainage methods: manual and continuous. With over-flow protection, you can be reassured keeping this AC unit operating the whole night. The installation to the window is easy with instruction and window installation kit. And you can move this portable air conditioner easily with carry handles and universal wheels.

Features:
12,000 BTU cooling capacity offers high efficient performance
Cools down rooms up to 400 sq.ft, suitable for home, office, etc.
The louvers can be adjusted automatically and manually
Features 3 operating modes (cool, dry and fan) and 3 fan speeds
Can be controlled through the control panel and remote control
Equipped with sleep mode and 24H timer
Applicable for manual and continuous drainage
Built with over-flow protection for increased safety
Comes with instruction and window installation kit
Easy to move with carry handles and universal wheels
The air filter is removable and washable

Specifications:
Color: White
Material: ABS
Overall Dimension: 16" x 15" x 29"(L x W x H)
Cooling Capacity: 12000 BTU(ASHRAE)/8000 BTU (SACC)
Recommended Cooling Area: 400 sq.ft
Air Flow: 380 m³/h
Wind Speed: High/Medium/Low
Dehumidifying Capacity: 76 Pints/Day
Adjustable Temperature Range: 62℉~86℉
Timing Range: 0-24 Hours
Noise Level: ≤55dB
Voltage: 115V 60Hz
Big Exhaust Hose Length: 5.2 ft
Big Exhaust Hose Diameter: 6"
Small Exhaust Hose Length: 5 ft
Small Exhaust Hose Diameter: 5"
Drainage Hose Length: 9.8 ft
Power Cord Length: 6 ft
Max Effective Distance of the Remote Control: 16.4 ft
Applicable Window Size Range: 25"-50"
Net Weight: 66 lbs
Package includes：
1 x Portable Air Conditioner
1 x Remote Control
1 x Window Venting Kit
1 x Drain Hose

Shipping Costs & Tax
1. Free Standard Shipping on all items.

2. In accordance with state and local law, your online purchases are subject to state and local sales taxes in effect where delivery is made. If you live in a state that does not impose a sales tax, you may still see the tax calculated on your order if shipped to another state. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Tax may differ from the sales taxes ultimately charged. Your invoice will reflect the final total tax, which includes state and local taxes.

If you are a tax-exempt organization or reseller, you can apply here for tax exemption on your Tangkula.com orders. After you finish, please send the completed form to support@tangkula.com for review.

Shipping Locations
1. Shipping is only valid for shipping addresses in the United States (excluding Alaska, Hawaii, Puerto Rico, and Guam) and Canada (excluding Northwest Territories, Nunavut, and Yukon).

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods
All orders are shipped out via UPS or USPS or FedEx or Pioneer.

Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out the next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Tangkula takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Tangkula shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs, and provide Tangkula with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking
You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Tangkula account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

Note
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if a product didn’t meet your expectation nor placed a wrong order after the order has been shipped out.

3. Items that weigh less than 150lbs will be dispatched by UPS. While items that weigh more than 150lbs will be delivered by truck.

With Tangkula, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety, delivered in spec and on time.


Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.


To initiate a return for an exchange or refund, please email us at support@tangkula.com.
If you want to return it by yourself, please email us at support@tangkula.com along with the return tracking number(s).

Please send all returns to:
Tangkula
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885



We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Tangkula. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations
Order Cancellation Before Shipment:

If you need to cancel your order, you must cancel within 12 hours to receive a full refund.  

Note: Orders cannot be canceled for free if we have shipped within 12 hours.

To cancel your order, please email us at support@tangkula.com. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@tangkula.com.

Order Cancellation after Shipment:
If you need to cancel after 12 hours of the order and before the item is delivered, please email us at support@tangkula.com to cancel the order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $21, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $21.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@tangkula.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost, or USPS cannot be recalled. All orders must be rejected at delivery.

Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.

Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please email us at support@tangkula.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.

Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

Item Damaged During Transit:
Items are damaged in transit:
In the unlikely event that your item arrives to you in poor condition, please refuse it immediately and contact us at support@tangkula.com. If you do not reject the item, please provide us with a photo or video of the product's outer packaging and product breakage at the first opportunity. After we have submitted a damage claim to the shipping company and received confirmation, you may also request a new product or a full refund. You will be partially responsible if it affects our submission of the claim.

Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at support@tangkula.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

Item Received not as Described

Sorry for the inconvenience, please email us at support@tangkula.com. You can choose to keep the item with a partial refund or return this product to receive a refund. 

Note: Tangkula can cancel orders and refund customers' money because of pricing errors (or for any reason)