Tangkula 10 FT Patio Offset Umbrella with 8 Ribs, Outdoor Cantilever Umbrella with Cross Base and Crank
Free Express Shipping within US
90-Day Return Guarantee
24/7 Customer Service
- Description
- Our Guarantee
- Refund policy
- Alloy Steel frame
- Sturdy Construction & Considerate Design: The patio umbrella is made of powder-coated steel which is excellent in sturdiness. The skylight at the top can help circulate the air for cooling and improve its sturdiness. A cross base is included and an extra weighted base(not include) is needed to keep the umbrella remain stable all the time.
- Easy Operation & Multi-angle Adjustment: There are several additional settings designed for your convenience. Coming with a crank, you can effortlessly and easily open or close the patio offset umbrella canopy. Besides, there is a flexible cantilever tilt which allows you to adjust the canopy for more angles shade.
- Multi-scenario Application: With minimalist design, the patio umbrella is suitable for different occasions. Plus, the umbrella is also made of polyester fabric that has great water resistance and shading properties, which allows you to use it during day and night.
- Convenient Storage: During a few simple steps, you can easily close the umbrella and use hook and loop fastener to fix it. After closing, the patio umbrella is very compact, which definitely saves you a lot of spaces when you are not using it.
- Easy Assembly: With our detailed manual, you can finish the assembly process quickly and effortlessly. What闂傚倸鍊搁崐鎼佸磹閹间礁纾归柟闂寸绾惧綊鏌熼梻瀵割槮缁炬儳缍婇弻锝夊箣閿濆憛鎾绘煕閵堝懎顏柡灞剧洴椤㈡洟鏁愰崱娆樻К缂備胶鍋撻崕鎶解€﹂悜钘夎摕闁哄洨鍠撶粻楣冩煟閹伴潧澧柣婵囨⒒缁辨帡鎮欓鈧崝銈嗙箾绾绡€鐎殿喖顭烽弫宥夊礋椤忓懎濯伴梺鑽ゅТ濞诧箒銇愰崘鈺傚弿闁哄洢鍨洪埛?more, the assembly process can be a good activity for you and your family or friends to improve your relationship.
Are you still looking for an appropriate patio umbrella for your yard? Come and see ours! This whole umbrella frame is mainly made of solid iron which highly improves overall sturdiness. There is a cross base and a weighted base( not included) is needed to keep our umbrella stable. Plus, there are 8 steel ribs that further ensure that the patio umbrella will stay stable all the time. Apart from sturdy structure, the workmanship of the umbrella is also very exquisite. With precise sewing process, the umbrella surface made of polyester that has great water resistance and fade resistance is very durable. On the exposed metal frame surface, we also add spraying process for extending umbrella闂傚倸鍊搁崐鎼佸磹閹间礁纾归柟闂寸绾惧綊鏌熼梻瀵割槮缁炬儳缍婇弻锝夊箣閿濆憛鎾绘煕閵堝懎顏柡灞剧洴椤㈡洟鏁愰崱娆樻К缂備胶鍋撻崕鎶解€﹂悜钘夎摕闁哄洨鍠撶粻楣冩煟閹伴潧澧柣婵囨⒒缁辨帡鎮欓鈧崝銈嗙箾绾绡€鐎殿喖顭烽弫宥夊礋椤忓懎濯伴梺鑽ゅТ濞诧箒銇愰崘鈺傚弿闁哄洢鍨洪埛?service life. Plus, the patio umbrella is not only suitable for diverse occasions but also very compact after closing for convenient storage. If you want a patio umbrella like this, do not hesitate to order it!
Feature
Convenient to clean as its surface is very smooth
Premium polyester which is not only waterproof but also has excellent fade resistant
Easy crank and manual lock allowing you to adjust to your favorite angle for more shade
8 iron ribs greatly enhancing overall sturdiness
A cross base is included and a weighted base(not include) is needed to keep our umbrella stable
Compact size after closing for convenient storage
Easy to assemble with our detailed manual
Specification
Color: Tan, Beige, Blue, Orange, Burgundy, Grey
Material: Steel, Polyester Fabric
Overall Dimension: 10闂?x 8闂?L x H)
Net Weight: 26lbs
Rib Number: 8
Cross Base Dimension: 39.5闂?x 39.5闂?L x W)
Package includes:
1 x Patio Umbrella
1 x User Guide
The Tangkula guarantee is simple: provide customers with 100% satisfaction with of our Tangkula branded items and services. If you are not happy with our service or product or in need of help, drop us an email to support@tangkula.com and we won't stop working until you're satisfied.
We offer a 90-day return guarantee:
Tangkula has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Tangkula to life. If you receive any item not meeting expectation in 90 days from the date of purchase, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.
We guarantee you a quick response:
Our support team pledges that we answer your inquiries up to 48 hours and will help and guide for many years to come.
We guarantee your privacy will be respected:
We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.
With Tangkula, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety, delivered in spec and on time.
Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 90 days from the date of delivery. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached with the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.
To initiate a return for an exchange or refund, please go to “My Account” and click “View My Orders”, you can apply for a return.
Please fill in the detailed information for a return or exchange. Once your request is approved, you can download the return label from the “Return Information”.
If you want to return it by yourself, please email us at support@tangkula.com along with the return tracking number(s).
Please send all returns to:
Tangkula
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885
We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Tangkula. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.
If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.
Order Cancellations
Order Cancellation before Shipment:
If you need to cancel your order, you must cancel within 12 hours to receive a full refund.
To cancel your order, please go to “My Account” and click “View My Orders”. Fill in detailed information to cancel the order. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.
Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@tangkula.com.
Order Cancellation after Shipment:
If you need to cancel after 12 hours of the order and before the item is delivered, please go to “My Account” and click “View My Orders”, to apply to cancel the order. Fill in detailed information to cancel the order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $17.60*, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $17.60.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@tangkula.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost, or USPS cannot be recalled. All orders must be rejected at delivery.
Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.
Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please go to “My Account” and click “View My Orders”. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.
Received the Wrong Item:
We follow careful order picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.
Please go to “My Account” and click “View My Orders” to apply for returns. We will, upon request, send you the correct item or issue a full refund.
Item Damaged During Transit:
In the unlikely event your item arrives at you in less than perfect condition, please reject the delivery immediately and get in touch with us at support@tangkula.com. We will work with the shipping company and expedite your new replacement order. Alternatively, a full refund can be requested after we’ve submitted a damage claim with the shipping company and receive confirmation. We may require images and/or videos of the defective product.
Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at support@tangkula.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.
FAQ
How do I contact Tangkula regarding my order?
Whatever happens to your order, you can contact us via support@tangkula.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
What shipping methods do you offer?
We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $17.6 as a recall fee for each package. Please refer to the Return Policy for additional information.
What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
What if I have received a damaged order?
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Giantex with proof of the damage in detail as this will assist us in processing your order refund.
When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Tangkula to process your refund.
Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of Giantex, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
Shipping
Shipping Time
All orders are dispatched from our US warehouse within 24 Hours!
Shipping Locations
1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam & Canada excluding Yukon, Nunavut, Northwest Territories.
2. We do not deliver to FPO, APO, and PO Box addresses.
Shipping Methods
All orders are shipped out via UPS or USPS or FedEx or Pioneer.
Shipping Costs & Tax
Enjoy free logistics in the US and shipping charges in Canada. We do not charge any tax on our products.