Tangkula 23 Inches 3-Sided Glass Electric Fireplace with Remote, 1500W Fireplace Heater with Thermostat

• 3-sided Viewing Flame: This electric fireplace features a 3-sided tempered glass, which allows you to enjoy the lifelike and mesmerizing flame from different angles, making it a stunning centerpiece for any room. Please keep the backside 1.5” away from the wall for ventilation.
• Efficient Heating: With infrared quartz tube and heating resistor wire, this 1500W space heater with 5118 BTU heat output effectively heats 100 sq.ft space. Moreover, the thermostat keeps this electric fireplace from maintaining your ideal warmth, ensuring a comfortable environment.
• Adjustable Flame Settings: Customize your electric fireplace’s ambiance with 7 flame colors and 5-level brightness and speed settings. Whether you’re setting a mood for a quiet evening or entertaining guests, you can create the perfect atmosphere. The flame can be used without heating for year-round decoration.
• Sleep in Safety & Comfort: This fireplace heater comes with a sleep mode with flame off and heat on. Before sleeping, you can set the timer for up to 9H to ensure this fireplace turns off automatically. Additionally, the heating locking function, overheat protection and CSA certification enhance security.
• Everything in Control: Apart from the control panel, this 3-sided glass fireplace includes a handy remote control, enabling you to easily adjust the flame color, brightness, speed and temperature from the comfort of your couch. The effective control distance is 20 ft.

Description

Our 3-sided glass electric fireplace elevates your living space with a blend of comfort, style and convenience.
Enjoy the luxurious ambiance created by the special 3-sided viewing window, offering a panoramic display of mesmerizing flames that can be adjusted in color, brightness and speed. With its powerful 1500W heater and precise thermostat control, you can customize your room's temperature for unbeatable comfort. Manage settings effortlessly from anywhere in the room with the convenient remote control, and rely on the built-in overheat protection for safe, worry-free usage. Additionally, the energy-efficient design and programmable 9H timer ensure that you enjoy warmth and beauty on your terms, making this electric fireplace a smart, stylish addition to any modern home.

Feature

Enjoy the cozy glow of the flames from every angle with 3-sided tempered glass
Suitable for spaces of different sizes thanks to its 1000 sq.ft heating area
5118 BTU heat output and 1500W powerful heating for effective warmth
Ensure optimum heating efficiency and energy saving with 64℉-82℉ thermostat
Add warmth and ambiance to your space with realistic flame effect
8 flame modes (color rotation included) for the perfect ambiance
5-level flame brightness and 5-level flame speed for more options
You can use the flame without heating for all seasons usage
Sleep mode: activate slight ember bed light with flame off and heat on
The 9H timer ensures the heater turns off after you’ve fallen asleep
Safe to use with overheat protection, CSA certification and heating lock function
Note: Press and hold the heater button on the control panel to lock the heating function
The convenient remote control allows you to control everything with the touch of a button
The effective control distance is 20 ft, so you don’t need to get up
With memory function (except timer)

Specification

Color: Black
Material: Metal, Resin, Tempered Glass
Overall Dimension: 22.8” x 8.1” x 18.1” (L x W x H)
Length of Power Cord: 6 ft
Net Weight: 28 lbs
Voltage: 120V
Frequency: 60Hz
Power: 1500W
AMP: 12.5 AMP
BTU: 5118 BTU
Heating Range: 1000 sq.ft
Battery Required: 2 x AAA Batteries (Not Included)

Package Includes

1 x Electric Fireplace
1 x Remote Control
1 x Instruction

Shipping Costs & Tax
1. Free Standard Shipping on all items.

2. In accordance with state and local law, your online purchases are subject to state and local sales taxes in effect where delivery is made. If you live in a state that does not impose a sales tax, you may still see the tax calculated on your order if shipped to another state. To the extent any of the factors affecting the calculation of sales tax change between the time you place an order and the time your credit card is charged, the amount appearing on your order as Tax may differ from the sales taxes ultimately charged. Your invoice will reflect the final total tax, which includes state and local taxes.

If you are a tax-exempt organization or reseller, you can apply here for tax exemption on your Tangkula.com orders. After you finish, please send the completed form to support@tangkula.com for review.

Shipping Locations
1. Shipping is only valid for shipping addresses in the United States (excluding Alaska, Hawaii, Puerto Rico, and Guam) and Canada (excluding Northwest Territories, Nunavut, and Yukon).

2. We do not deliver to FPO, APO, and PO Box addresses.

Shipping Methods
All orders are shipped out via UPS or USPS or FedEx or Pioneer.

Shipping and Delivery Estimates
We ship in-stock orders as soon as possible. This is often the day you placed it or the day after, but there are situations where it may take longer. If your item is in stock, your order is estimated to ship on the next business day. All estimates are based on business days.

If you choose to pay by credit card, your order will be billed within 24 hours. The items will usually be shipped out the next business day after we received payment. If you have ordered multiple items with different delivery destinations, you may receive separate order shipments. Delivery will typically take 3 to 5 days, depending on your destination and the shipping carrier. In the event of any shipment not being fulfilled or shipped out after label creation, shipments exceeding 8 business days have the option to choose order cancellations or partial refunds. Please see the return policy for more details.

When encountering force majeure, the processing of orders will be delayed. Nevertheless, it is ensured that your order will be processed in a fast manner when weather permits.

Tangkula takes every reasonable precaution to ensure that the products are not damaged during shipping. However, damage to products can occur during travel from the Tangkula shipping facility to homes or businesses. If the item is damaged in transit, please choose the corresponding item in “My Orders” to apply for a refund or a return within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs, and provide Tangkula with proof of the damage in detail as this will assist us in processing your order refund.

Orders Tracking
You will be sent at least 2 emails for each order you place:

Once you’ve placed an order, you will receive an Order Acknowledgement email to confirm your order details. Once your item ships, you will receive a Shipment Confirmation email including your order number, the carrier's information, the date and time the order was placed, the status of the order, and package tracking numbers for items that have shipped. For the exact locations of your shipment, please track your items on the carrier's official website.

You can visit our online Order Status 24 hours a day, 7 days a week, to view the most up-to-date status of your order. Sign in with your Tangkula account and password to get a summary of past orders by visiting our Track Your Order’ Page for detailed steps of order tracking.

Note
1. Please verify you have the correct shipping address on your order PRIOR to making payment as this is the address we will ship to.

2. We are not responsible for any return shipping cost if a product didn’t meet your expectation nor placed a wrong order after the order has been shipped out.

3. Items that weigh less than 150lbs will be dispatched by UPS. While items that weigh more than 150lbs will be delivered by truck.

With Tangkula, you can be sure of consistent, world-class home and outdoor products that meet the highest global quality and safety, delivered in spec and on time.


Product Returns:
We recognize that sometimes an item may not meet your needs or simply does not fit with your décor. In the event that you are not satisfied with your purchase, simply return it within 30 days from the date of purchase. Please keep in mind that all returns must be unused, unwashed, and undamaged and all packaging, labels, and tags must remain intact and be attached to the item. Promotional items, flash sales, clearance items, and any items marked as "final sale" are not eligible for partial refunds, exchanges, or returns. All sales are final. Otherwise, the item may not be eligible for return.


To initiate a return for an exchange or refund, please email us at support@tangkula.com.
If you want to return it by yourself, please email us at support@tangkula.com along with the return tracking number(s).

Please send all returns to:
Tangkula
11250 Poplar Ave, Fontana, CA, 92337
844-242-1885



We do not refund or return original shipping charges. You are responsible for paying for your own shipping costs for returning any item to Tangkula. In the event that you are unable to ship the item out, we will process a return shipping label. Once we’ve received the returned item, we will then process your total refund, excluding return shipping costs, to your original method of payment. Please note that all refunds are processed within 3-7 business days.

If you cannot find what you’re looking for in our Return Policy, please visit our Contact Us page for additional customer service assistance.

Order Cancellations
Order Cancellation Before Shipment:

If you need to cancel your order, you must cancel within 12 hours to receive a full refund.  

Note: Orders cannot be canceled for free if we have shipped within 12 hours.

To cancel your order, please email us at support@tangkula.com. Your refund will be processed and a credit will automatically be applied to the original method of payment within 3-7 business days.

Please note that we are updating our system maintenance between 11:30 pm-4:00 am PST Time. Any online cancellations are not supported. If you would like to cancel your order during this time, please contact our customer service at support@tangkula.com.

Order Cancellation after Shipment:
If you need to cancel after 12 hours of the order and before the item is delivered, please email us at support@tangkula.com to cancel the order. We will process and recall your item(s) right away.
If the package has been recalled, you will receive a full refund minus a flat recall fee of $21, which will be credited back to your original payment within 3-5 business days. *Each recalled package is $21.
If the package has failed to recall, you will receive a failed recall email notification. Please get in touch with support@tangkula.com right away. Cancellations after shipment are only valid to UPS ground delivery service and FedEx. Any items delivered by truck, UPS surepost, or USPS cannot be recalled. All orders must be rejected at delivery.

Returned Products:
For any item returns, you can request a return label. Please notify us in advance of any of the following returned reasons, so we can anticipate that return.

Defective Item:
If you feel you have received a faulty or defective product, we want to quickly correct the problem. To apply for returns, please email us at support@tangkula.com. Our support team will quickly reassess the issue and provide you with a response for up to 48 hours.

Received the Wrong Item:
We follow careful order-picking procedures to ensure every item in your order is correct, but occasionally we do make mistakes. You can choose to keep the wrong item with a partial refund or request the correct item. To request the correct item, we may offer you a free-of-charge return shipping label.

Item Damaged During Transit:
Items are damaged in transit:
In the unlikely event that your item arrives to you in poor condition, please refuse it immediately and contact us at support@tangkula.com. If you do not reject the item, please provide us with a photo or video of the product's outer packaging and product breakage at the first opportunity. After we have submitted a damage claim to the shipping company and received confirmation, you may also request a new product or a full refund. You will be partially responsible if it affects our submission of the claim.

Missing or Lost Item:
If you suspect your package is missing or lost, please email our customer service team at support@tangkula.com with the order number as well as the tracking number so that we can initiate a lost package claim. This claim will help in the recovery of your missing or lost package. The process will take 7 days until a formal confirmation can be received from the shipping company.

Item Received not as Described

Sorry for the inconvenience, please email us at support@tangkula.com. You can choose to keep the item with a partial refund or return this product to receive a refund. 

Note: Tangkula can cancel orders and refund customers' money because of pricing errors (or for any reason)