Tangkula Modern Cat Tree for Indoor Cats
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90-Day Return Guarantee
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- Perfect for Large Cats Weighing Up to 20 lbs: Crafted of premium engineered wood, this cat tree is sturdy and stable in a freestanding structure, providing a strong load capacity of up to 22lbs. The thickened post and weighted round base double ensure overall stability, so this cat tower condo won't wobble or fall when your fat cat jumps in or out.
- Selected New Materials & Hand Crafting: The cat scratching post is wrapped with 100% natural sisal ropes. The thick wide base is made of premium engineered wood, strong and stable. Above all, the basket bed and the cat condo are handcrafted from natural water hyacinth straws, and the skin-friendly flannel fabric cover provides feline-friendly softness and warmth.
- Cute & Unique Cat Activity Tree: This modern cat tree will be a perfect activity fun center for your kittens. Your furry friends can play with the dangling toy ball, sharpen their claws with the full-wrapped sisal post, climb on the spacious top perch bed to tour their castle freely, or just lounge and nap in their private cozy condo.
- I Believe Your Cat Will Love It: The support post reinforced with fully-wrapped natural sisal ropes will satisfy your cat's scratching instinct, protecting your home furniture from scratch damage. Moreover, the high-rise basket bed caters to cats' instinctual need to climb high. This indoor cat tree is a great spot for cats to play and rest.
- Easy Assembly Cat Tree Tower: Our cat playground comes with detailed graphic instructions for hassle-free assembly, in just three steps. This attractive cat tree features the handcrafted basket bed and condo, cozy and breathable, blending nicely with any home decor as a piece of exquisite cat furniture, a perfect gift for your lovely kittens.
Tangkula Modern Cat Tree for Indoor Cats
How do I contact Tangkula regarding my order?
Whatever happens to your order, you can contact us via firstname.lastname@example.org. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.
When will my order be shipped out?
Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.
What shipping methods do you offer?
We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.
How do I cancel my order?
Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $17.6 as a recall fee for each package. Please refer to the Return Policy for additional information.
What if I don't receive my order?
Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.
What if I have received a damaged order?
Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Giantex with proof of the damage in detail as this will assist us in processing your order refund.
When can I expect a refund debited to my account once I return the item?
Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.
What is the warranty of my item?
All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.
How do I return the item?
If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Tangkula to process your refund.
Is that possible for me to order replacement parts from you?
Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.
What is the estimated delivery time?
We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of Giantex, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.
All orders are dispatched from our US warehouse within 24 Hours!
1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam & Canada excluding Yukon, Nunavut, Northwest Territories.
2. We do not deliver to FPO, APO, and PO Box addresses.
All orders are shipped out via UPS or USPS or FedEx or Pioneer.
Shipping Costs & Tax
Enjoy free logistics in the US and shipping charges in Canada. We do not charge any tax on our products.
The Tangkula guarantee is simple: provide customers with 100% satisfaction with of our Tangkula branded items and services. If you are not happy with our service or product or in need of help, drop us an email to email@example.com and we won't stop working until you're satisfied.
We offer a 90-day return guarantee:
Tangkula has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Tangkula to life. If you receive any item not meeting expectation in 90 days from the date of purchase, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.
We guarantee you a quick response:
Our support team pledges that we answer your inquiries up to 48 hours and will help and guide for many years to come.
We guarantee your privacy will be respected: