15000 BTU Portable Air Conditioner, with Heat, Auto Swing 4-in-1 AC Unit for Rooms up to 800 Sq.Ft, with Built-in Dehumidifier

It does not require the vent hose connected.

It is generally considered that the motor wires may have come loose.
The customer can disassemble the machine to check if the wiring on the motherboard is loose. Then, reattach all the motherboard wires securely.
Disassembly video: https://youtube.com/shorts/c9hswrXNXBs?feature=share

The water is full, please open the bottom drain hole to drain the water. If there is no water, it could be that the water level switch is stuck.

Here is the video of Adjust the oscillating vane：
https://youtu.be/SgyiJbupVvg

137 × 237 × 155 mm (height × length × width)

Switching the refrigerant direction through an electromagnetic valve to achieve heating effect

Hello, thank you so much for checking the drain line, filter and exhaust port in advance, which has greatly helped us narrow down the possible causes. Based on the issue you described, we would like to confirm one detail with you: after you turn on the unit, does the compressor stop after running for a fixed short period every time, or does it shut down suddenly at irregular intervals?
If it is the first case, it is most likely related to a system or compressor failure. If it is the second case, it is usually that the unit triggers the high-temperature protection and the compressor shuts off automatically. Once you tell us the specific situation, we will provide you with the corresponding solution right away.

This product does not support automation functions, only simple timed control.

Please see the attachment.

Under normal circumstances, there is no need to add refrigerant if it is not disclosed.

First, ensure the machine is free of water. If the issue persists after emptying it, disconnect the wiring for the full-water switch to see if the fault remains; if the fault clears, replace the sensor, but if it persists, replace the mainboard.

Confirm whether the indicator light mode has changed to heating mode. If it has, then there is a problem with the electronic control display board. If the indicator light does not change and the system does not cool down after startup for a period of time, and this situation occurs approximately every time, then it may be a system issue. If the cooling operation time each time is inconsistent, then it may be that the high temperature protection has tripped the machine.

How to troubleshoot issues with the machine tripping:
1. Check the cleanliness of the filter screen; prolonged dust accumulation can affect air intake and cause unstable system operation leading to a trip.
2. Check if the heat exhaust pipes are bent or turned. Bent or turned heat exhaust pipes can affect heat dissipation, causing a trip. Also, ensure that the ends of the heat exhaust pipes are not blocked or too close to objects that may affect the spread of hot air.
3. Whether the machine is used too close to walls or other obstructive objects. Under normal use, the evaporator and condenser should be kept at least 30-50 cm away to ensure smooth air intake and good heat dissipation and cooling circulation. Also, avoid using the machine near soft, fluttering items such as curtains, as they may be attracted by centrifugal force, causing air intake difficulties and triggering a trip.
4. When the temperature is too high, it is recommended not to connect the drain pipe. This allows the condensate water to be directly discharged to the bottom, where it is splashed onto the condenser through an internal self-evaporation component, providing better heat dissipation.

The factory provides a suggestion for the problem you encountered: you can directly connect the drainage pipe to the bottom of the machine to achieve the continuous drainage effect you need.

It can be cut.

Send ES10113U-WH part 7

We have communicated with the factory regarding the motor noise issue you reported. The factory suggests that you can first follow the following steps to conduct a simple investigation:
1. Please refer to the disassembly tutorial for operation; https://youtube.com/shorts/c9hswrXNXBs?feature=share
2. Check if the wind turbine is damaged;
3. Check if there are any foreign objects stuck around the wind turbine.
Would you mind checking it?

19.70mm.

You can refer to this for installing the window components: https://youtu.be/SAFNVgyXO3w
You can refer to this for replacing the display panel: https://www.youtube.com/watch?v=85Mp6G3sZOg

Please see the attached video.

See the video https://youtu.be/4meMToPmXlI

https://youtu.be/jLxX3S9bK4s

Change video https://youtu.be/EA-Z3zmdmxs

First, confirm whether cooling operates normally. If it does and this is the first use, inspect for loose internal wiring. If the unit has been used for some time, the coil may need replacement (if wiring is secure, proceed with coil replacement). If neither heating nor cooling works, verify whether the compressor is operating. If it runs, a refrigerant leak is suspected. If not, arrange for a technician to systematically troubleshoot and replace components in the following order: wiring, mainboard, capacitor, compressor.

The exhaust vent must remain installed during winter/heating operation.

5.9inch(150mm).

For the ador issue, may I know if you drained the water before storage? Is the product used in an environment with odor? If not, after cleaning the filter, evaporator, and condenser, drain the water and then turn on the fan mode for about 4 hours. Make sure there is no water in the machine. After leaving it for 2-3 days, turn it on and check if there is any odor.

To clean the filter, evaporator, and condenser, you may need to remove the outer casing. Remove the dust filter and clean it under tap water. If it's heavily soiled, spray the dust filter with air conditioning foam cleaner and wipe it dry with a soft cloth. If the evaporator fins are heavily soiled, use a soft brush to remove them.

The wind wheel is damaged. Cover the outlet with your hand. If the sound becomes louder, it means the lower wind wheel is damaged; if not, it means the upper wind wheel is damaged.

If you turn on the cooling, set the temperature to the lowest setting, and run it for a while to measure the outlet temperature, and it is indeed room temperature, then it is bad.

The screw model is a 4×12 large flat pointed tail screw.
Could you purchase it at a local store, or perhaps remove another screw to use as a sample for purchasing a matching one?

Our technical team has confirmed that this is a temperature sensor, and its probe must remain exposed to accurately detect temperature. Therefore, you can leave it as is without any adjustments.

Please don't worry about it.

send ES10113US-WH-part7

3 Different Control Methods:APP control (compatible with Smart Life), top-mounted touch panel, or remote control (range up to 26 feet).

Yes.

https://youtu.be/RhJL6B4fcyc

Cooling and dehumidifying can't be done at the same time.

Replacing the upper wind wheel: https://youtu.be/FrmPNWc5Guo
Replacing the lower wind turbine: https://youtu.be/R8mDTsPfz5E

150mm/5.91''

This item need to connect the vent hose and let the cold air be vented outside.

This item requires an exhaust duct. You can also use walls as long as they can provide ventilation. You can drill the holes and place the exhaust pipes properly.

If you've made sure that you've installed and used it the right way, and that there are no leaks, you can check to see if these two light blue wires on the motherboard are loose or have fallen off. Here's a reference video of the check: https://youtube.com/shorts/h1d_fwX1YHQ?feature=share; https://youtu.be/bLo-RdypdOk

A blinking power button means the compressor is not working properly.
First confirm that you can make heat normally, or adjust the set temperature to the maximum and wait three minutes to see if the indicator light is still blinking.
Secondly, if it still keeps flashing, you need to confirm that the refrigeration mode can work properly, if the refrigeration mode is the same flashing, the possibility of the internal compressor starter line loose is relatively large; if it is only involved in the heating alone, the failure of the electronic control may be relatively large.

Heating needs to use the lower drain, other modes can use the upper drain, connect the drain pipe can be continuous drainage.

If you want to continuously drain when heating, it is recommended to connect the drain pipe under the drain, and then the other end is directly connected to the floor drain or outdoor, pay attention to the drain can not be higher than the machine's drain, because it is to rely on gravity drainage.

Could you please follow it to have a try?

No, there's no way to attach drainage pump to this item.

https://www.youtube.com/watch?v=ToVAGF2Qwec

Can be controlled through WiFi.

No, it has no aux heat strips.
The Portable Air Conditioner is not suitable for environment that is too cold.

Turning on the heat is to manually drain the water; if the non-heating mode can't be drained, theFirst, we suggest that guests first empty the bottom tray of water (pull the plug from the tray to drain the water inside), and then connect the drain to be able to continue to drain; check to see if the location of the catch tray into the drain is blocked by something; if it does not work, then see if there is a situation such as the one shown in the picture, and you need to clean the three holes circled in the picture; or it may be that the machine has accumulated water at the bottom, try adding water at the The arrow indicates the location of the water, see if the water can flow into the drain normally

See attached video.

Is the machine shaking heavily, and does it automatically stop within a short time or does it continue to shake? If it stops shortly after starting up, it could be due to a compressor fault causing overload, resulting in shaking. If it continues to shake, it could be due to internal fan blade damage or misaligned pipelines. If you try to block the air outlet with your hand and the noise noticeably increases, it indicates fan blade damage. If the noise remains the same, then the issue is likely with internal misalignment.
Pipe alignment involves adjusting the pipelines inside the machine after disassembling it; adjust the pipes closer to the casing inwards and the ones near the compressor outwards, being careful not to touch the compressor. Here is video for your reference: https://youtu.be/hSOHIL1SgTI.