Tangkula Modern Cat Tree, Multi-Level Large Cat Tower w/Cat Condo

Whatever happens to your order, you can contact us via support@tangkula.com. It is important to provide us with your email and telephone number, order number or tracking number so we can check the status of your order.

Once we receive your order, we will process it in the same day and send out on the second day from Monday to Friday. Any orders placed on Saturday's will be sent out together with Sunday’s orders.

We use UPS ground, UPS surepost, USPS and freight transportation by truck to ship your orders. Each shipping method will be based according to the size and quantity of the items ordered.

Please initiate a cancel request from your personal center. If the order has already been shipped out, we would request $17.6 as a recall fee for each package. Please refer to the Return Policy for additional information.

Please contact the carrier to see if they have delivered the item to the right address. Meanwhile, we also recommend sending us your phone number so we can put a claim against the carrier to search for your package. Generally, the search result should take one week.

Please initiate a return request from your personal center and within 3 business days after receiving your package. Note any visible damages (scrapes, dents, etc.) or operationally damaged (the system will not work), take the digital photographs and provide Giantex with proof of the damage in detail as this will assist us in processing your order refund.

Once you are authorized to return an item back to us, please pay close attention to the return tracking number. Once the item is delivered to our warehouse, we will issue you the refund in 3-5 business days.

All items come with a guarantee 3-month warranty from the date of purchase. We will cover any cost occurred due to item quality issue.

If you received any defective items, you can contact us for a full refund. Most of our products can be returned within 3 months of purchase provided they are in sellable condition with original packaging, tags and a receipt. When your purchase fails to meet your expectations provided they are in sensible condition (items in original packaging, manufacturer's tags attached, undamaged) we request that the shipping cost must be paid by you in order for Tangkula to process your refund.

Normally we don’t sell parts individually. If your order is under warranty, we will send replacement parts to you without any charge providing if we have the parts available. If your order has extended its warranty date, we advise you to order any additional parts or replacements from your local hardware store.

We aim to ensure that you receive your order as quickly as possible. Once your order is successfully submitted, our warehouse processes your order the same business day. It is then picked, packed, and dispatched. Please note delivery times vary depending on your location and the possible courier screening that the package goes through. Our standard delivery times (2-5 business days) are estimates and may vary due to external factors outside of Giantex, and our courier’s, control. These factors may include but are not limited to, extreme weather conditions and technical failures.

All orders are dispatched from our US warehouse within 24 Hours!

1. Shipping is only valid for shipping addresses in the United States excluding Alaska, Hawaii, Puerto Rico, and Guam & Canada excluding Yukon, Nunavut, Northwest Territories.
2. We do not deliver to FPO, APO, and PO Box addresses.

All orders are shipped out via UPS or USPS or FedEx or Pioneer.

Enjoy free logistics in the US and shipping charges in Canada. We do not charge any tax on our products.

The Tangkula guarantee is simple: provide customers with 100% satisfaction with of our Tangkula branded items and services. If you are not happy with our service or product or in need of help, drop us an email to support@tangkula.com and we won't stop working until you're satisfied.

We offer a 90-day return guarantee:
Tangkula has built its reputation by designing a comfortable and pleasant lifestyle experience without compromising on aesthetics. Each of our product uses innovative forms of scenic, perception and design to bring Tangkula to life. If you receive any item not meeting expectation in 90 days from the date of purchase, please contact our service support team. Please refer to our Return Policy for more detailed information about returns. We guarantee that we will do our best to resolve your issue as quickly and thoroughly. We want you to be our lifelong customer.

We guarantee you a quick response:
Our support team pledges that we answer your inquiries up to 48 hours and will help and guide for many years to come.

We guarantee your privacy will be respected:
We will not distribute your email address, receipt information or any other personal information to others. We will never discuss your personal situation with anyone else. We want to earn your trust. We will always treat you with respect and we value your privacy. If you want to know more about how we use your information, please refer to our Privacy Policy.